Refund policy
Refund Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return or refund.
Lovyluxe may issue a refund in the following circumstances:
- Your order is significantly delayed.
- Your order was not received.
- Your product arrived damaged or defective.
- You received an incorrect or missing product.
- Your order was successfully cancelled before processing.
To be eligible for a return, your item must be in the same condition that you received it: unworn, unwashed, unused, with all original tags attached, and in its original packaging. You must also provide your order number or other proof of purchase.
For hygiene and safety reasons, we cannot accept returns or exchanges for items that have been worn, washed, used, or otherwise altered.
To start a return, please contact us at support@lovyluxe.com within 7 days of receiving your order. Please include your order number and the reason for your return.
Once your request has been reviewed, we will notify you whether your return has been approved or rejected.
If your return is approved, we will provide you with instructions for returning the item. Once the returned item has been received and inspected, your refund will be processed to your original payment method.
Return shipping costs are the responsibility of the customer unless the item was received damaged, defective, incorrect, or was otherwise sent incorrectly by Lovyluxe.
Exchange Policy
At Lovyluxe, we want you to feel confident in your purchase. If you need a different size or eligible item, we offer exchanges within 7 days of receiving your order.
1. Exchange Period
You may request an exchange within 7 days of receiving your order.
2. Eligibility
To qualify for an exchange, the item must be:
- Unworn
- Unwashed
- Unused
- In its original condition
- With all original tags attached
- In its original packaging
For hygiene reasons, we cannot accept exchanges for items that have been worn, washed, or used.
Final-sale or specifically marked non-returnable items are not eligible for exchange.
3. Exchange Process
To request an exchange, contact us at support@lovyluxe.com with:
- Your order number
- The item you would like to exchange
- The reason for the exchange
- The size or item you would like instead
Once your request is approved, we will provide instructions for returning the original item.
4. Shipping Costs
The customer is responsible for return shipping costs unless the exchange is required because Lovyluxe sent an incorrect, damaged, or defective item.
5. Processing Time
Exchanges will be processed within 7 business days after we receive and inspect the returned item.
You will receive an email confirmation once your replacement item has been shipped.
Lovyluxe reserves the right to refuse an exchange if the returned item does not meet the eligibility requirements above.
Damaged, Defective or Incorrect Items
Please inspect your order when you receive it and contact us as soon as possible if your item is defective, damaged, or if you received the wrong item.
If you received a damaged, defective, or incorrect item, please contact support@lovyluxe.com within 7 days of delivery.
Please include:
- Your order number
- The name of the affected item
- A description of the problem
- Clear photographs showing the issue
- Photographs of the packaging if applicable
Our team will review the information and work with you to resolve the issue.
Late or Missing Refunds
If you have been approved for a refund but have not received it yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company or payment provider, as it may take some time for the refund to appear.
- Contact your bank, as additional processing time may be required.
If you have completed these steps and still have not received your refund, please contact us at support@lovyluxe.com.
Order Cancellation
You may request to cancel your order before it has been processed for shipment.
For the best chance of successfully cancelling or modifying your order, please contact us within 12 hours of placing your order.
If your cancellation request is received before the order has been processed, cancellation will be free.
Once an order has been processed or shipped, we cannot guarantee that it can be cancelled or modified.
If an order has already been shipped, a cancellation request may be treated as a return and the customer may be responsible for applicable return shipping costs.
We are unable to make changes to the delivery address or other order details after the order has been shipped.
To request a cancellation or order change, contact support@lovyluxe.com as soon as possible.
Important Note
By purchasing from Lovyluxe, you agree to the terms of this Refund & Exchange Policy.
If you have any questions regarding a return, exchange, refund, or cancellation, please contact our customer support team at:
support@lovyluxe.com
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